Delivery

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. They will then be shipped and you will receive a notification of this. Orders can be delayed due to high volume or postal service problems that are outside our control.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

International Shipping

We offer worldwide shipping. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Trigger Image is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which may include a tracking number you can use to check its status. Tracking availability varies and will depend on the country, product type and shipping method, that have been selected with your order. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at studio@triggerimage.co.uk with your name and order number, and we will look into it for you.